Our Covid Policy
Updated: Sep 26, 2020
We turned ourselves inside out before we re-opened to come up with policies that will enable you to have a fabulous experience, whist providing you with as much protection as possible.
What has become clear is that there is a tightrope to walk between the two and its not been easy! After reading many government documents, completing our risk assessment and talking with our cleaner who has also gone through courses on cleaning regimes for the pandemic. We came up with a plan that hopefully walks that tightrope.
With that in mind, here are the changes we be made in line with government guidelines. These plans may change over time as new information comes to light, or new legislation is imposed.
Cleaning and house preparation policy
Firstly, we want to give our cleaner as much time as possible to do the extra sanitation required at Kittiwake. So, we’ve had to change our check in time to 4pm. However, if the property is ready earlier, we will text you to let you know so you can get settled more quickly.
You are more than welcome to arrive before this and park on the drive and go for a walk on the beach or find your bearings. We also ask that if possible, you check out at 9 am to give our cleaner as much time as possible to put in the extra sanitisation required during this difficult time. We hope you understand.
Standard cleaning: Our cleans will be to our normal high standard, with the addition of any hard surfaces and touch points (there is a long list!) being cleaned with an anti-viral cleaner in line with our risk assessment.
We will also leave general cleaning materials and an anti-viral spray that has been tested against coronavirus at the property for your use, should you want to clean any surfaces yourself upon arrival or during your stay. Please leave this in the property for others to use.
Crockery and Cutlery: All this will be clean and left in its normal place within the kitchen, however if you feel unsure about anything please rewash before use.
Cleaning Material : As normal dishwasher tablets, washing up liquid, cloths, sprays and hand soap will be left for all guests to use during their stay.
Books, games, DVD’s: and beach equipment : We recognise that it will be impossible to clean every page of every book or every item of a game every week. We did consider removing all these items but felt that this would reduce your holiday experience. So, we’ve decided to leave all these items but not have them so easy to access, giving you the option to use them or not and keeping them out of the reach of younger children. DVD’s will be in a cupboard, the adults books will remain on the book case however we have put the children’s books in a plastic box in the wardrobe and have put games in a plastic container in the dining area. Beach and further equipment remains under the stairs, again out of the way.
Soft Furnishings: We have decided to remove throws and decorative cushions from the bedrooms. Although it means its ‘not how it is in the pictures’, we feel it best in the circumstances.
Cushions and throws in the living area will remain and rotated for stays. Sofas and mattresses will be sprayed with antibacterial sprays each changeover.
Towels will be left for the number of guests that are booked into the cottage.
Bedding: Our duvet covers, sheets, pillowcases, bathmats, towels, tea towels are cleaned each week. There will be fresh mattress and pillow protectors on all the beds each stay, please leave them on the beds throughout your stay.
Our cleaner will make up the beds for you prior to your arrival as normal and will remove bedding safely after you have left. The cleaner will be wearing relevant PPE whilst doing this and gloves will be changed between taking bedding off and putting clean bedding back on.
Welcome Notes for the cottage and leaflets of places of interest will no longer be left in the cottage but instead be emailed to you in advance of your stay along with directions and keycode and departure checklist.
Please ensure that you follow all Government guidance on travel if you are unwell before arrival. We cannot accept guests isolating in the cottage.
Hand washing is the primary first line defence for Covid 19. Please ensure that all guests regularly wash their hands on entering the property. Hand wash is provided at all sinks.
What to do if you develop symptoms of Covid 19 whilst staying with us?
Please contact us immediately. All Guests in the party will be required to leave the premises and return home and then follow government “stay at home’ guidance
Please get a test at home and then inform us of its results.
We cannot offer refunds if guests cannot complete their stay.
If you are too unwell to travel home and you have to stay in the cottage you will be liable for the additional rental for any longer period staying and costs of any subsequent cancellations incurred.
Refunds due to Coronavirus
If we are unable to provide you with your holiday due to lock down, then we will refund your money or offer alternative dates. If you are unable to come due to sickness or other issues, then we will try and relet you dates. If we are successful we will refund monies paid less a small admin charge.
Departure – we will send a departure check list closer to your stay.
Please leave the cottage as you found it
Please check all areas to ensure you have not left anything.
All left over food must be removed from the fridge and freezer.
All rubbish must be bagged in black bin bags and put in the outdoor bin for removal before departure.